Frequently Asked Questions

Everything you need to know about your Coconut Lane order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.

Are your products ethically made?

Yes, we pride ourselves on working with ethical manufacturers. All our products are 100% vegan and cruelty-free, ensuring style without compromise.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.

Can I change my order after it has been placed?

As we aim to process orders as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact us immediately if you need help.